FAQs2018-10-29T22:20:52+00:00

Frequently Asked Questions

To better serve you, we have provided answers to the most commonly asked questions. If you find you have a question that has not been answered, please use the button below to ask and someone will get back to you promptly.

Ask Us A Question
What if the product I need is not shown on your website or order form?2018-07-14T19:57:04+00:00

Call our store at 972-509-0010 or email: planostore @ aoutfitters.com

How soon will my credit card be charged after placing my order?2018-07-14T19:56:26+00:00

Credit cards are billed when orders are placed.

How will my order be shipped?2018-07-14T19:55:46+00:00

UPS or US Postal Service. USPS delivery only to PO Boxes.

Do I have to pay for shipping?2018-07-14T19:55:07+00:00

There is a flat rate fee of $9.50 to ship orders placed by phone or online to a customer’s home. There is no shipping fee for in store pick-up.

Can merchandise ordered online or by phone be returned to the store?2018-07-14T19:53:54+00:00

Yes. Academic Outfitters will gladly exchange, replace, or refund items within 60 days of purchase for items that are unworn, unwashed, unaltered and have all original tags attached to the item purchased. For the safety and protection of our customers, all refunds and exchanges require valid photo identification. Refunds will be issued in the same form of tender as stated on the original receipt.

Do I have to pay shipping charges if I return or exchange an item?2018-07-14T19:53:20+00:00

Yes, you are responsible for all shipping costs. In the case of manufacturer’s defect Academic Outfitters will pay for return shipping costs. If you prefer, you may return/exchange your item at our store.

Can I pick up my order at the store?2018-07-14T19:51:56+00:00

Yes. If you’d like to pick up your order at the store, please specify “Ship to Store” when placing your online order or by making this request to the sales associate when placing a phone order.

What is the address for the Academic Outfitter retail store?2018-07-14T19:50:45+00:00

We are located at 700 Alma Drive, Suite 112, Plano, TX  75075.

Can my student buy their uniform at the store anytime throughout the year?2018-07-14T19:50:06+00:00

Yes, Academic Outfitters stocks products year-round.

Does Academic Outfitters sell shoes?2018-07-14T19:49:28+00:00

Yes, we carry a shoe inventory for schools.

Does Academic Outfitters provide alterations services?2018-07-14T19:48:50+00:00

Yes, we have an in-house seamstress who will measure and alter pants, skirts, blazers, and any other custom fitting needs.

What methods of payment do you accept?2018-07-14T19:46:55+00:00

We accept cash and these major credit cards:  Visa, MasterCard, Discover, American Express

How do I return/exchange an item?2018-07-14T19:45:59+00:00

Academic Outfitters will gladly exchange, replace, or refund items within 60 days of purchase for items that are unworn, unwashed, unaltered and have all original tags attached to the item purchased. For the safety and protection of our customers, all refunds and exchanges require valid photo identification. Refunds will be issued in the same form of tender as stated on the original receipt.

What is Academic Outfitter’s Warranty Policy?2018-07-14T19:45:18+00:00

Academic Outfitters offers a school year warranty against manufacturer’s defects. In the rare event that a garment is defective we will gladly replace it with the identical item and size.

Our ultimate goal is for all of our guests to be completely satisfied with their purchase. If you have any doubts or questions about our return policy, please call our store at 972-509-0010.

Can I return a customized item?2018-07-14T19:44:42+00:00

Yes, provided the product is unworn, unwashed, unaltered and has all the original tags attached. However, special orders and items customized with a student’s name, initials, or graduation year are final sale and may not be returned or exchanged.

I’m a teacher, do I receive a discount?2018-07-14T19:43:56+00:00

We offer a 15% discount to teachers and employees who work in schools that we serve. This discount can be applied only when ordering student uniform items by phone or in the store. We request verification of current employment in order to process the discount.

How do I order uniforms if my school is not listed?2018-07-14T19:43:08+00:00

If you do not see your school listed on our website, please call (972) 509-0100 or come into the store. Or click below to find out how your school can become an Academic Outfitters school uniform partner.

Tell Us About Your School
What are Academic Outfitters business hours?2018-07-14T19:37:49+00:00

Summer / Fall Store Hours

(July – September 29, 2016)

Monday – Friday:  10am – 8pm

Saturday:  10am – 3pm

Sunday:  Closed

Winter / Spring Store Hours

(October – June)

Monday – Friday:  10am – 6pm

Saturday:  10am – 3pm

Sunday: Closed

When should I expect to receive my order?2018-07-14T19:36:18+00:00

In stock items should be received within 3-5 business days depending on destination.

What if my child needs a special size not offered on your site?2018-07-14T19:34:16+00:00

Please call the store (972-509-0010) so we can understand your needs and offer you special assistance. We have several alternatives for fitting special orders and sizes.

Do the clothing items in your store fit “true” to size?2018-07-14T19:33:38+00:00

No. If it is your first time shopping our store, we always recommend bringing your child in to have them try on all of the merchandise their school requires.