Frequently Asked Questions
To better serve you, we have provided answers to the most commonly asked questions. If you find you have a question that has not been answered, please use the button below to ask and someone will get back to you promptly.
Call our store at 972-509-0010 or email: planostore @ aoutfitters.com
Credit cards are billed when orders are placed.
UPS or US Postal Service. USPS delivery only to PO Boxes.
There is a flat rate fee of $9.50 to ship orders placed by phone or online to a customer’s home. There is no shipping fee for in store pick-up.
Yes. Academic Outfitters will gladly exchange, replace, or refund items within 60 days of purchase for items that are unworn, unwashed, unaltered and have all original tags attached to the item purchased. For the safety and protection of our customers, all refunds and exchanges require valid photo identification. Refunds will be issued in the same form of tender as stated on the original receipt.
Yes, you are responsible for all shipping costs. In the case of manufacturer’s defect Academic Outfitters will pay for return shipping costs. If you prefer, you may return/exchange your item at our store.
Yes. If you’d like to pick up your order at the store, please specify “Ship to Store” when placing your online order or by making this request to the sales associate when placing a phone order.
We are located at 700 Alma Drive, Suite 112, Plano, TX 75075.
Yes, Academic Outfitters stocks products year-round.
Yes, we carry a shoe inventory for schools.
We accept cash and these major credit cards: Visa, MasterCard, Discover, American Express
Academic Outfitters will gladly exchange, replace, or refund items within 60 days of purchase for items that are unworn, unwashed, unaltered and have all original tags attached to the item purchased. For the safety and protection of our customers, all refunds and exchanges require valid photo identification. Refunds will be issued in the same form of tender as stated on the original receipt.
Academic Outfitters offers a school year warranty against manufacturer’s defects. In the rare event that a garment is defective we will gladly replace it with the identical item and size.
Our ultimate goal is for all of our guests to be completely satisfied with their purchase. If you have any doubts or questions about our return policy, please call our store at 972-509-0010.
Yes, provided the product is unworn, unwashed, unaltered and has all the original tags attached. However, special orders and items customized with a student’s name, initials, or graduation year are final sale and may not be returned or exchanged.
We offer a 15% discount to teachers and employees who work in schools that we serve. This discount can be applied only when ordering student uniform items by phone or in the store. We request verification of current employment in order to process the discount.
If you do not see your school listed on our website, please call (972) 509-0100 or come into the store. Or click below to find out how your school can become an Academic Outfitters school uniform partner.
Summer / Fall Store Hours
(July – September 29, 2016)
Monday – Friday: 10am – 8pm
Saturday: 10am – 3pm
Winter / Spring Store Hours
(October – June)
Monday – Friday: 10am – 6pm
Saturday: 10am – 3pm
In stock items should be received within 3-5 business days depending on destination.
Please call the store (972-509-0010) so we can understand your needs and offer you special assistance. We have several alternatives for fitting special orders and sizes.
No. If it is your first time shopping our store, we always recommend bringing your child in to have them try on all of the merchandise their school requires.